Refund Policy

Last updated: 26 August 2026

Pacific Blue Enterprises Limited, trading as Life Compass for Success and Steady Father, is committed to providing courses and coaching of a high standard.

Our 30-day money-back guarantee is intended to remove unnecessary financial risk for clients while keeping the process clear and fair for everyone.

This policy explains when the guarantee applies, how to request a refund and what happens to programme access, coaching sessions and payment arrangements after a refund.

1. Our 30-Day Money-Back Guarantee

Courses and coaching programmes advertised with our 30-day money-back guarantee are eligible for a full refund when the request is received within 30 calendar days from the date of purchase.

You do not need to explain or justify your decision. We may ask only for the information required to identify and process your purchase.

The guarantee applies even if you have accessed course modules released during the 30-day period or attended coaching sessions scheduled within that period.

The voluntary 30-day guarantee may be used once per person for each course or coaching programme. If you later repurchase the same programme, that later purchase will not qualify for a second voluntary guarantee. This does not limit any rights or remedies available under applicable consumer law.

2. Progressive Access and What Happens After a Refund

Course modules, coaching materials and supporting resources may be released progressively according to the programme or session schedule. Purchasing a programme does not necessarily provide immediate access to all future content.

When a refund is approved:

• Access to the refunded programme and its materials will end.

• Any remaining coaching sessions connected with that purchase will be cancelled.

• All amounts already paid for the eligible purchase will be refunded.

• Any unpaid future instalments for that purchase will be cancelled.

• Material already accessed remains subject to our intellectual-property and permitted-use terms.

We will initiate an eligible refund through the original payment method within five business days. Your bank or payment provider may require additional time to complete the transaction.

Refunds are processed in the original transaction currency. Exchange-rate movements, conversion differences or fees charged independently by your bank or payment provider are outside our control.

3. Ensuring the Programme Is a Good Fit

A successful course or coaching relationship needs to be a reasonable fit for both the client and the programme.

During the introductory conversation, first lesson or first coaching session, we may decide in good faith that the course, coaching approach or scope of service is unlikely to meet your needs.

If we make that decision, we will explain it respectfully, end the programme access, cancel any remaining sessions or instalments, and provide a full refund of all amounts paid for that purchase.

This decision does not suggest fault or failure by the client. Where appropriate, we may recommend that you seek support from a registered counsellor, psychologist, medical professional, legal adviser, local support organisation or another suitably qualified in-person provider whose services may better match your needs.

4. Coaching Scope and Professional Support

Chris McNeill brings personal and lived experience, leadership and teaching experience, and practical knowledge developed over many years. Courses and coaching draw on that experience to provide education, reflection and practical support.

Chris is not acting as a counsellor, psychologist, doctor, lawyer or crisis professional, and these services are not intended to replace qualified professional care.

If we believe that a client may be experiencing severe emotional distress, suicidal thoughts, a risk of self-harm, thoughts of harming another person, or another situation requiring specialist support, we may pause or end the course or coaching relationship and recommend an appropriate professional, crisis service or in-person provider.

If there appears to be an immediate and serious threat to any person’s safety, information may be disclosed to an emergency service or another appropriate person where permitted or required by law.

Anyone in immediate danger should contact the emergency or crisis service in their own location. Life Compass for Success and Steady Father do not provide emergency or crisis-response services.

5. Crisis and Urgent Support

Life Compass for Success and Steady Father do not provide emergency or crisis-response services.

If you or another person may be in immediate danger, contact the emergency service in your location now or go to the nearest emergency department.

Current crisis and emotional-support contacts for New Zealand, Australia, the United States, Canada, the United Kingdom, Ireland and Singapore are available on our Crisis Support page.

These services may also assist if you are worried about someone else.

Crisis Support

6. How to Request a Refund

Email your refund request to [email protected] within 30 calendar days from the date of purchase.

Please include:

• Your name.
• The email address used for the purchase.
• The course or coaching programme purchased.
• The approximate purchase date or transaction reference, if available.

You do not need to explain why you are requesting the refund. We may contact you only if further information is reasonably required to locate or process the transaction.

7. Requests Made After 30 Days

After the voluntary 30-day guarantee has ended, we do not normally provide a refund solely because of a change of mind.

We will still consider any refund, remedy or cancellation right required under applicable consumer law, as well as exceptional circumstances where we believe a fair outcome requires individual consideration.

Paid coaching-session cancellations and rescheduling are also subject to the 24-hour notice provisions in our Terms & Conditions.

8. Consumer Rights

This Refund Policy provides a voluntary guarantee in addition to any rights or remedies available under applicable consumer law.

Pacific Blue Enterprises Limited is a New Zealand business and complies with applicable New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Nothing in this policy excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified.

9. Changes to This Refund Policy

We may update this Refund Policy when our products, services, payment systems or legal obligations change.

The refund terms applying when you make a purchase will not be reduced or changed unfairly after that purchase. The current policy will be published on this page with the date of the latest update.